Terms & Conditions

Terms and conditions are detailed below. On payment of a deposit it is deemed that the terms and agreements have been read and understood and will be applied to your order.

Payment

Following your consultation / enquiry, your quote is valid for up to 1 month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your deposit will secure this price & the slot in the diary.

A non-refundable 50% deposit (total of the cake & delivery price) is required in order to secure the commission of your cake and chosen date with julie makes cakes.

If your deposit is not paid within 1 month (for wedding cakes) or 14 days (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements.

Final payment for your wedding cake is required no later than 7 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder invoice is not issued. 

Final payment for your celebration cake can be made on the day of collection (Same day bank transfer or cash). 

Cheques cannot be used as payment method.

If full payment is not received and cleared into account before cake collection / delivery then the order will not be released.

Payment should be made by bank transfer to Julie's cupcakes. 

Please email me with confirmation of transfer in order to prompt acknowledgement of the payment. 

Delivery

Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises. 

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake be delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony and event time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. 

Damage and breakages 

We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave. 

Collections

If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport; we highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, we recommend it be collected the day before the wedding. 

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

Setting up

It is the clients responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to our arrival. If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred.  Alternatively please arrange for the cake to be left with the event manager to assemble / move into position as appropriate. ( Julie Makes Cakes takes no responsibility for damage incurred with this option) Please take extra care to ensure a stable cake table is available if you are having a marquee wedding, as surrounding floorboards can easily rock the cake once stood on. 

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession. 

If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate. 

Storing and Best before

Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. 

Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months 

If you plan to keep any of the cakes tiers, please advise us what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise we shall remove all cake boxes from the venue to ensure we leave it as tidy as possible. 

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake

Complaints

Should you have concerns about your cake, please notify us upon collection / delivery of the cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. No refunds are given due to change of mind. 

In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. 

Refunds are at the discretion of Julie Makes Cakes

Photographs

Julie Makes Cakes  reserves the right to photograph your cake(s) for her own reference and use/display.